This standard is based on eight universally accepted quality management principles, which is synthesis of the philosophy of quality gurus. These 8 quality management principles have been defined in ISO-9001-2008, which serves as the framework of new set of standards on quality management.
1. Customer focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
- Increased effectiveness in the use of the organization’s resources to enhance customer satisfaction.
- Increased revenue and market share obtained through flexible and fast responses to market opportunities.
- Improved customer loyalty leading to repeat business.